Friday, August 1, 2014

A New Web Branch is Coming...

We have been hard at work for many months designing and building a new Web Branch. We are taking all the member feedback we have received and all the latest techniques and technologies to bring you the best Web Branch ever.

The new Web Branch will bring together the current desktop experience with our mobile experience to bring you one Web Branch. The new Web Branch will work equally well on desktop/laptop computers, tablets and mobile devices. No matter how you choose to access Web Branch, all the features and functionality will be provided to you in the best way for your device.

The new Web Branch features fresh colors and contemporary design elements. The navigation is simplified and we have reduced the clutter to bring the information you need front and center.

Stay tuned here for more details over the next month or two as we get closer to our member launch. We will also have details for how you can get early access to the new Web Branch if you'd like to have a chance to try it sooner and provide us with feedback.

We are extremely excited about the new Web Branch experience. It will be a big change and will be a platform for us to build on for many years to come.

Wednesday, October 9, 2013

Mobile App for iOS and Android Available Now

Our mobile app for iOS (iPhone, iPad and iPod Touch) and Android phones and tablets is now available. This is a basic app that is primarily designed to create quick, one-tap access to our mobile banking site. The features available include:

- Launch Mobile Banking—Including Mobile Deposit
- Locate a UW Credit Union branch
- Search for a nearby fee-free ATM, no matter where you are
- Get current rates for home loans, auto loans, credit cards and more
- Access financial calculators
- Find answers to commonly asked questions

Head over to the app store for your device to download the app:

Get it on Google Play

At this time, we do not have plans to expand the functionality of the app to include Web Branch functionality. We, instead, will continue to expand the features and services available on our mobile site and can support more devices, including Windows Mobile and Blackberry, on the mobile site.

We are currently working on an all new mobile Web Branch experience which will have all the features of the full, desktop version of Web Branch with an easy to use, touch-friendly interface. We do hope to add functionality to the app as time permits. In the meantime, we hope you'll find the app a convenient way to access UW Credit Union whenever and wherever you are.

Monday, June 3, 2013

Mobile Deposit--It's Here!

Members can now deposit checks anytime, anywhere using Web Branch. If you are already a user of Web Branch Mobile, there's nothing you need to do. You'll now see the Mobile Deposit menu item when you login.

To get started, go to with your mobile browser and select Web Branch Login. Login with your username and password. Select the Mobile Deposit item from the menu and then Deposit a Check. Follow the onscreen instructions.

The key to making a successful deposit is taking a good picture. Take pictures in landscape orientation so the check fills almost the entire picture. Make sure all four corners of the front and back are in the picture. If it is on a dark background, it will also work more smoothly. Make sure the picture is in focus. Finally, be sure to endorse the back of the check.

After you've successfully uploaded the front and back images, you'll type the amount the check is for and select the account you'd like it deposited into (only eligible accounts will appear). The funds from the check will be instantly available, but are subject to a hold if it is over a certain dollar amount. You'll see the amount that is held when you are finished.

You can see all your Mobile Deposit activity by selecting Check Deposit Activity in the Mobile Deposit menu item. You will also see the deposit in your account history and you'll see any amount that is subject to a hold in your Pending Items.

Because we are using the capabilities of your mobile browser, a wide variety of phones and tablets will work. Apple devices running iOS 6.0 or newer will work with Safari or Chrome. Android phones running version 4.0 or newer will work with the default browser or Chrome. However, some Android phones may show they don't work. We have found downloading the free Firefox browser to work well on many Android devices. Some Kindles, Windows tablets and other devices will also work. If your particular device does not have the capabilities to take a picture with the mobile browser, a message will appear. If you have any questions or concerns about your device not working, please let us know. Our goal is to make this feature available on as many devices as possible. [Edit April 16, 2014--with the Windows Phone 8.1 update, Mobile Deposit now works on phones running that OS.]

We know many members have been requesting this feature and we are very excited to be able to offer it. We put together a nice video to show off the service and demo how it works:

Wednesday, January 23, 2013

Improve Your Web Branch Security with the New VerifyU

The current VerifyU system has been in place since December 2005 and has been helping protect members' accounts by randomly challenging on logins and for higher risk transactions. The challenge questions were put in place primarily to protect against phishing where criminals were stealing usernames and passwords and then using them to gain access to accounts. The challenge questions did protect against phishing, but online security threats have expanded well beyond phishing over the last few years. Challenge questions are no longer enough.

That's why we are very proud to introduce the new VerifyU which features true out-of-band, multi-factor authentication to protect your account.We have been working on this new system for over a year in order to make it as secure as possible while still providing convenience to manage your accounts with us online.

At this time, enrollment in the new VerifyU is completely optional. However, over time we will begin to remind members of the benefits of improving their online security and encourage enrollment with the goal of making enrollment mandatory by the end of 2013. At first, the new system may seem a bit burdensome, but you'll quickly find it works much better than the challenge questions and significantly increases the security of your Web Branch account.

Found on the Profile & Services tab
To enroll, go to the Profile & Services tab on Web Branch and look for the Security Settings section and click on Enroll in the New VerifyU. The enrollment process will walk you through the required steps. If you have not yet verified your contact information with us or selected a username, those steps will be required prior to enrollment--but the process will guide you through all those steps.

VerifyU works by first having you log in normally using your username and password. Then, depending on a number of factors, the system decides if you need to be challenged. However, instead of asking a challenge question, we will be delivering a one-time code to you. This one-time code is not known by anyone prior to it being needed. Because of this, it is much more secure than a challenge question. Future logins from that same computer or device should not require challenges on log in. The system will always challenge you on a "high risk" transaction due to the sensitivity of those transactions.

In order to accommodate the many different computers, tablets and smart phones members use to log into Web Branch as well as the many different places you might be when you are logging in, we offer many different ways to have the one-time code delivered to you. When a one-time code is required, you'll be able to choose from any of the options you are enrolled in to have the code delivered to you.
  1. Phone Call--get the one time code delivered to your home, work or mobile phone via a voice call. When you answer, an automated message will play providing you with the code. You, of course, will need to be in one of those locations or have cellular coverage to receive the code. We also recommend putting in a "backup" number like one of a trusted family member or friend who could tell you the code if other options aren't available or working for you. By involving them in the process, the backup person would not know your username, password or member number or have access to any of your information.
  2. Text Message--get the one time code delivered to your mobile phone via text message. You will need to have your phone and have cellular coverage to receive the code.
  3. Email--have the one-time code emailed to you. We are offering email as a temporary way to receive the code as members get used to the new VerifyU one-time codes. If you have a good understanding for how the new VerifyU works, we highly recommend you don't enable this as the code delivery is not out-of-band. We plan to phase out the email option once members are used to the new VerifyU.
  4. VerifyU Key--a printable key (or you can take a picture of it) that allows you to decode the cypher we present. Think of this as a "secret decoder ring" for Web Branch. The best part of this is it works with no cell phone coverage or when you aren't near one of your phones.
  5. Smart Phone App--this option delivers the one-time code to you via an installable app on your smart phone. Like the VerifyU Key, it does not require cell phone coverage, but you must, of course, have access to your phone.
In order to change any of your preferences or phone numbers, you'll need to enter a one-time code. So make sure to have a variety of delivery options available to you.

Code delivery options
The one-time code delivery also serves another purpose. If you ever receive a one-time code and know you weren't logging in, then you know someone else is trying to access your account.

We are very excited to bring the new VerifyU to our members and feel strongly that we need to continue to look for ways to improve security to protect your accounts and sensitive information. We welcome your feedback as you begin to use the new VerifyU.

Monday, January 14, 2013

Choose a Username for Web Branch

You can now login to Web Branch using a username instead of your member number. If you haven't already, you'll be offered the opportunity to choose a username when you login to Web Branch. If you'd like to choose one before we prompt you, you can do so by going to the Profile & Services tab and clicking Choose a Username. In the near future, we will require all members to choose a username, but you can skip this step for now.

Upon picking a username, you'll no longer use your member number to login to Web Branch. We are making this change as part of our continued efforts to improve the security of Web Branch.

At any time, you can change your username by visiting the Profile & Services tab and clicking on the Change Username link under the Security Settings section.