Tuesday, October 21, 2014

The New Web Branch is Here

The New Web Branch is Here
The new Web Branch experience began rolling out today. Members will receive an email over the coming weeks with an invitation to upgrade.

But, you don't have to wait for the email. If you would like to get in before receiving the email, you can. See my earlier post on how to get into Web Branch today.

Wednesday, October 8, 2014

Try the New Web Branch Early

new web branch dashboard
The dashboard on the new Web Branch
As a special opportunity to readers of this blog, you are invited to try the new Web Branch early. We are hard at work putting the finishing touches on the new site. It has been our biggest and most ambitious project to date and we are excited to bring it to you. We would love to get your feedback prior to the full roll-out to members in late October and early November.

To start using the new Web Branch today, click on the link at the end of this post. You will be directed to the typical Web Branch log in screen (that will be updated later). Upon logging in, you will be redirected to the new Web Branch. Every time you sign on in the future, you will also be automatically directed to the new Web Branch.

If, after trying the new Web Branch, you decide you'd prefer to continue using the old version, you can downgrade using the button on the Profile & Settings page. We will be turning off the old Web Branch in early 2015.

Once you have some time with the site, we welcome your feedback. Please send us a secure message with your thoughts or concerns (or what you like!). We would especially like to hear from you if you run into any errors or issues that stop you from completing a task. While the site is mostly complete, we do have the opportunity to make small improvements--and we will be actively fixing bugs. We will also continue to improve the site regularly going forward beyond the launch.

We are so excited to bring this new Web Branch experience to you. We have taken years of your feedback and combined it with the state-of-the-art in web design to make a Web Branch that works great on desktop and laptop computers along with mobile devices and tablets.

Upgrade to the new Web Branch

Friday, August 1, 2014

A New Web Branch is Coming...

We have been hard at work for many months designing and building a new Web Branch. We are taking all the member feedback we have received and all the latest techniques and technologies to bring you the best Web Branch ever.

The new Web Branch will bring together the current desktop experience with our mobile experience to bring you one Web Branch. The new Web Branch will work equally well on desktop/laptop computers, tablets and mobile devices. No matter how you choose to access Web Branch, all the features and functionality will be provided to you in the best way for your device.

The new Web Branch features fresh colors and contemporary design elements. The navigation is simplified and we have reduced the clutter to bring the information you need front and center.

Stay tuned here for more details over the next month or two as we get closer to our member launch. We will also have details for how you can get early access to the new Web Branch if you'd like to have a chance to try it sooner and provide us with feedback.

We are extremely excited about the new Web Branch experience. It will be a big change and will be a platform for us to build on for many years to come.

Wednesday, October 9, 2013

Mobile App for iOS and Android Available Now

Our mobile app for iOS (iPhone, iPad and iPod Touch) and Android phones and tablets is now available. This is a basic app that is primarily designed to create quick, one-tap access to our mobile banking site. The features available include:

- Launch Mobile Banking—Including Mobile Deposit
- Locate a UW Credit Union branch
- Search for a nearby fee-free ATM, no matter where you are
- Get current rates for home loans, auto loans, credit cards and more
- Access financial calculators
- Find answers to commonly asked questions

Head over to the app store for your device to download the app:

Get it on Google Play

At this time, we do not have plans to expand the functionality of the app to include Web Branch functionality. We, instead, will continue to expand the features and services available on our mobile site and can support more devices, including Windows Mobile and Blackberry, on the mobile site.

We are currently working on an all new mobile Web Branch experience which will have all the features of the full, desktop version of Web Branch with an easy to use, touch-friendly interface. We do hope to add functionality to the app as time permits. In the meantime, we hope you'll find the app a convenient way to access UW Credit Union whenever and wherever you are.

Monday, June 3, 2013

Mobile Deposit--It's Here!

Members can now deposit checks anytime, anywhere using Web Branch. If you are already a user of Web Branch Mobile, there's nothing you need to do. You'll now see the Mobile Deposit menu item when you login.

To get started, go to m.uwcu.org with your mobile browser and select Web Branch Login. Login with your username and password. Select the Mobile Deposit item from the menu and then Deposit a Check. Follow the onscreen instructions.

The key to making a successful deposit is taking a good picture. Take pictures in landscape orientation so the check fills almost the entire picture. Make sure all four corners of the front and back are in the picture. If it is on a dark background, it will also work more smoothly. Make sure the picture is in focus. Finally, be sure to endorse the back of the check.

After you've successfully uploaded the front and back images, you'll type the amount the check is for and select the account you'd like it deposited into (only eligible accounts will appear). The funds from the check will be instantly available, but are subject to a hold if it is over a certain dollar amount. You'll see the amount that is held when you are finished.

You can see all your Mobile Deposit activity by selecting Check Deposit Activity in the Mobile Deposit menu item. You will also see the deposit in your account history and you'll see any amount that is subject to a hold in your Pending Items.

Because we are using the capabilities of your mobile browser, a wide variety of phones and tablets will work. Apple devices running iOS 6.0 or newer will work with Safari or Chrome. Android phones running version 4.0 or newer will work with the default browser or Chrome. However, some Android phones may show they don't work. We have found downloading the free Firefox browser to work well on many Android devices. Some Kindles, Windows tablets and other devices will also work. If your particular device does not have the capabilities to take a picture with the mobile browser, a message will appear. If you have any questions or concerns about your device not working, please let us know. Our goal is to make this feature available on as many devices as possible. [Edit April 16, 2014--with the Windows Phone 8.1 update, Mobile Deposit now works on phones running that OS.]

We know many members have been requesting this feature and we are very excited to be able to offer it. We put together a nice video to show off the service and demo how it works: