Tuesday, October 28, 2008

Integrated Credit Card Data Now Live on Web Branch

UW Credit Union credit card data is now available on Web Branch. You'll notice a number of new things right away:
  • History includes "processing" and "authorized" transactions. Theses are transactions that will post or are authorized to post in the next couple of days. Remember, some authorized amounts will vary from the actual amount of the transaction (many gas stations authorize your card for $1).
  • Credit card history is now available on Web Branch mobile. Authorizations are included there as well.
  • Payments made via Web Branch from a UW Credit Union account will instantly update your available balance. For example, if you have a $5,000 limit on your card and have $1,000 worth of charges, you have $4,000 available credit on your card. A payment of $500 on Web Branch will update your available balance to $4,500. The payment will show as authorized in history and will post in 1-2 business days. At that time, your current balance will be reduced by the amount of the payment.
  • Web Statements are available for credit cards on Web Branch going back to January 2007 (in the next few months we'll turn off paper statements for credit cards as we do for other deposit and loan accounts).

We still have a bunch of work left to enhance the integration, but as you'll see, this is a great first step. We are working on getting caught up posting transactions and payments. Rest assured, all activity will appear on Web Branch in the next day or so. Then, we'll be working to fix any issues we find and respond to member feedback to make the system easier to use.

We'd love to hear your feedback as you use history and make payments. We'll do our best to make updates as needed. We appreciate your patience as we move through this major enhancement.

Monday, October 6, 2008

Text Messages for Web Alerts Now Available

Web Alerts are now available as text messages to your cell phone (in addition to e-mail). Now you can be informed whenever your balance alerts are met or if overdraft protection is advanced wherever you are.

Just choose your mobile carrier and enter your cell phone number in Profile & Services to enable the feature. Then edit the individual alerts to enable the alert to be sent to your cell phone.

We also have added the ability to have a second e-mail address on file. That way, you can choose to have individual alerts delivered to e-mail accounts at home, work or both, for example. This feature is enabled in the same way as text messages.

Because we realize you may not always want to be notified, there's a do not disturb feature where you can "snooze" the alerts during certain hours each day. The alerts are stored and sent when your set time period ends.