Thursday, October 22, 2009

Secure Messaging Enhancements

Secure MessagingWe've made a few updates to our secure messaging system. First, we've added cases. A case is a set of messages that are all related. When you send in a question and we respond, our response is grouped with your original message. If you then reply, your response will be grouped with the first two messages and so on. This will help you keep track of related messages. Just click on the subject of a case in your inbox to see all the messages within the case. If you've already read a message, we'll minimize it to only show you unread messages within that case. To view the read messages, click the plus sign next to the message. If you are inquiring on a new issue, please start a new message using the Compose New Message link on the right of the secure messaging screens so you'll get a new case.

We've also enhanced our messages so we can include links within the message. If you ask one of our member service specialists where something is in Web Branch, they can now just include a link in their response. Since this is secure messaging and not e-mail, you don't have to worry about any fraud or phishing within the system. And, as a reminder, because the Web Branch secure messages are sent back and forth encrypted, and the messages never leave our servers, you can include private information like account numbers without worry (never include them in e-mail).

Finally, another reminder, you can sign up for our secure message alerts where you'll receive an e-mail or text message whenever you have a new, unread secure message. With the alert, you never have to worry about missing an important account update between the times you login to Web Branch. To add the alert, just edit your Alert Preferences under the Profile & Services tab.