Friday, April 30, 2010

Fraudulent Phone Calls Asking for Sensitive Card Information

UW Credit Union has received numerous inquiries from members who report unsolicited, automated phone calls asking them for sensitive card information. This is a scam similar to phishing (e-mail-based) called vishing (phone-based phishing).

Remember UW Credit Union will never ask you to reveal sensitive personal or card information in an unsolicited call or through e-mail. Any company with which you do business should have this information and not have to ask you for it. Information like your PIN or Web Branch password are not used in serving you or unlocking account by member service representatives.

The defense against this type of scam is simple: do not give personal or financial information to anyone who solicits this data via e-mail or over the phone. In response to such a request, contact the company supposedly seeking your account information by calling a telephone number you know is legitimate.

Anyone who has fallen victim to this scam and revealed personal UW Credit Union account information should contact us immediately at 608-232-5000 or 800-533-6773.

More information on phishing (using the phone rather than e-mail is called vishing, but the same principles apply). If you don't recognize a phone number as one from UW Credit Union, you can check our Contact Us page for a list of our valid numbers.

Friday, April 23, 2010

We've Updated the Source Code Blog and Improved Commenting

We've updated and moved this blog to a new address: The update just refreshes the design a bit, but the blog is more or less the same.

The bigger improvement is that we will post more of your comments and provide responses when appropriate (or necessary). Keep in mind that all comments are moderated, so they won't appear right away.

We've got a bunch of exciting updates coming to Web Branch over the next several months. We can't wait to share them with you and hear what you think.

Thursday, April 8, 2010

Updates Coming to Money Management Tools

Members are loving Money Management Tools and we are just on version 1.0. As you'd expect, we have plans to continue to enhance the system over the course of this year and beyond.

Here is a summary of just some of the things we are working on. Most of these will be available over the course of the next 2-6 months.
  1. Pending debit transactions--we'll show debit card purchases you've made but haven't cleared your account in your history so you'll have a better sense of your real balance.
  2. Splitting transactions into multiple categories--we realize that for many stores, you buy groceries, household items, automotive items, etc. all in one transaction. We'll allow you to break up the purchase into multiple sub transactions so you can assign individual categories to each type of spending.
  3. More flexible category customization options--you'll be able to add (and hide!) top level categories as well as subcategories. You'll be able to customize as much as you want to fit your needs (keep in mind that for auto-categorization to work well, you should try to use as many standard categories as possible).
  4. Budgets and goals--all the data is great, but today you have to do most of the work to take that data and make it actionable. You'll be able to set savings goals and spending budgets to keep better track of areas you want to monitor.
We'll have more details on these specific features as they become available.