Monday, June 3, 2013

Mobile Deposit--It's Here!

Members can now deposit checks anytime, anywhere using Web Branch. If you are already a user of Web Branch Mobile, there's nothing you need to do. You'll now see the Mobile Deposit menu item when you login.

To get started, go to m.uwcu.org with your mobile browser and select Web Branch Login. Login with your username and password. Select the Mobile Deposit item from the menu and then Deposit a Check. Follow the onscreen instructions.

The key to making a successful deposit is taking a good picture. Take pictures in landscape orientation so the check fills almost the entire picture. Make sure all four corners of the front and back are in the picture. If it is on a dark background, it will also work more smoothly. Make sure the picture is in focus. Finally, be sure to endorse the back of the check.

After you've successfully uploaded the front and back images, you'll type the amount the check is for and select the account you'd like it deposited into (only eligible accounts will appear). The funds from the check will be instantly available, but are subject to a hold if it is over a certain dollar amount. You'll see the amount that is held when you are finished.

You can see all your Mobile Deposit activity by selecting Check Deposit Activity in the Mobile Deposit menu item. You will also see the deposit in your account history and you'll see any amount that is subject to a hold in your Pending Items.

Because we are using the capabilities of your mobile browser, a wide variety of phones and tablets will work. Apple devices running iOS 6.0 or newer will work with Safari or Chrome. Android phones running version 4.0 or newer will work with the default browser or Chrome. However, some Android phones may show they don't work. We have found downloading the free Firefox browser to work well on many Android devices. Some Kindles, Windows tablets and other devices will also work. If your particular device does not have the capabilities to take a picture with the mobile browser, a message will appear. If you have any questions or concerns about your device not working, please let us know. Our goal is to make this feature available on as many devices as possible. [Edit April 16, 2014--with the Windows Phone 8.1 update, Mobile Deposit now works on phones running that OS.]

We know many members have been requesting this feature and we are very excited to be able to offer it. We put together a nice video to show off the service and demo how it works:


127 comments:

  1. I've been waiting for this! Great feature to stay up with the current trend of banking.

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  2. This is really neat!!! So happy you introduced this. It sames me a lot of time, now that I do not have to go to the bank as much.

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  3. Wonderful, thank you!

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  4. As a bedridden paraplegic with Multiple Sclerosis, I've had to depend on friends to do my deposits. Most of the time they forget or deposit things when their schedule suits them. I've been praying for this, and I don't pray! Thank you sooooo much!

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  5. It wouldn't work for me. Refused my images four times, and I tried new photos for each effort...believe me, they looked better than the examples. Then, the fourth time it said something to the effect that the check may be wrinkly, torn or have damages. It was folded in my wallet and had creases in it, but it was flat for the photos and not damaged in any way. Either the program is EXTREMELY particular about the condition of the check, or the app is garbage. Either way, a waste of about fifteen minutes and an increasing level of disappointment with UWCU. I just joined in November of last year...I hadn't filled out a deposit slip in 8 years before that. I miss that and thought I had a way to avoid it with my smartphone. I was wrong.

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    1. Travis, I looked at your images. The problem isn't the condition of the check, but the check itself. If you notice the account information at the bottom overlaps with the blue border around the check. When this particular check was printed, it wasn't lined up very well. Reading the routing and account number on the bottom of the check is critical and that data must be on a lightly colored background.

      We have had many pretty bad pictures or folded up checks work just fine. Unfortunately, your particular check is not printed well. In a branch, the equipment reads the ink because it is magnetic so the fact that it has a blue line through it won't matter. With Mobile Deposit, we only have the image data to use.

      I'm sorry you found this frustrating--please try again when you get another check, I'm sure you'll find it works better.

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  6. Will this work with USPS money orders? Thanks.

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    1. No. There are a number of issues with those so it does not work with US Postal Service money orders.

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  7. That's great news. Thanks!!!

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  8. What is the certain dollar amount the check has to be that funds are held?

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    1. Rather than put the amounts in here (because they are subject to change), here's our official page with the details on our limits:

      http://www.uwcu.org/OnlineBanking/MobileDeposit.aspx

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    2. Thanks Eric! :)

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  9. that is fantastic ! Thanks!

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  10. According to Mobile Deposit Terms of Use, "Deposits made using Mobile Deposit will be credited to your account balance immediately, and will be available on the second business day after the day of the deposit. For determining the availability of your deposits, every day is a business day, except federal holidays."

    Are Saturdays and Sundays also included as business days or just the normal Monday - Friday business days?

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    1. We process 7 days a week, so yes, Saturdays and Sundays are included. I agree it is odd language, but there are regulations that require us to disclose this way. Sorry for the confusion.

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    2. Thank you! Used it for the first time today and am incredibly happy! :)

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  11. This is great! Thanks for keeping current with technology! I love being able to transfer money to my college student here at UW -Madison with money link. Will Uwcu make it possible to receive / send money to other banks? Two of my kids live or go to college in the Chicago area so have different banks. Maybe that is a possibility now and I missed seeing it but it was not possible at Christmas.

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    1. Glad you like Mobile Deposit.

      It is on the list to work on improving Money Link. We would like to make it easier to invite people and send funds by making it two way. I don't currently have a timeline on this, however. Remember, members can Money Link other members and the funds are instantly available.

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  12. After watching the screen that tells me that it could take up to 2 minutes to process your deposit for 15, I decided to make the drive to my local branch. Sigh

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    1. Chad, I'm sorry about that! It looks like your check was submitted and that your phone just got stuck on that screen (perhaps the data connection was lost?). I talked to one of our developers and we are going to put in a fail-safe so after three minutes, the page will reload no matter what. I apologize for the inconvenience.

      As an aside, before going to the branch, members should view their Check Deposit Activity or account history to see if it was processed. You can also always call us and we can look into it.

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  13. Thank you! My husband and I moved to CA 6 years ago but have continued to use UWCU as our primary bank. Being able to remotely deposit checks (without sending them through the mail) will be huge for us!

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  14. What does one do with the paper check?

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    1. We recommend holding onto the check for 7 days and then destroying it.

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  15. One minor issue: You can't get the the additional mobile deposit terms emailed to you without agreeing to them… which would seem to defeat the purpose of the option to email them.

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    1. The idea is that you'd read them on your device prior to agreeing, but can get them emailed to you for future reference.

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  16. How do you enable it on the phone? I go to mobile deposit and it says it is not enabled on your profile, but I cannot find anywhere to do so. Please help!!!

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    1. Please call us and we will see why you are not enabled. It isn't your phone, but something with your accounts.

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  17. I used mobile deposit over the weekend and it worked great! I did notice, though, that the check images were saved to my phone's photo gallery. Is this by design? If so, can that be changed? I really don't want pictures of checks on my phone and I know I will forget to delete them.
    -Alex

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    1. Alex, because we are using the web browser on your device, it is a function of that browser whether it is saved to your photo gallery. On iOS, the images are not saved. On Android, they are most of the time, but some browsers or photo apps may not save it. Hopefully a future Android update will make this a preference you can change.

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  18. Can this be done with a computer scanner?

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    1. Not currently. However, we have plans to enable Mobile Deposit on the regular version of Web Branch in the future. You will be able to upload images from any camera or scanner to do deposits.

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    2. I would also appreciate that ability.

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    3. Yes, me too. My phone isn't good enough, but I do have a regular camera that works well.

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  19. I live about 30 miles from the branch, so when I received payroll late Saturday night I was able to try this and it worked perfectly!!

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  20. Received a "failed to open selected file" message after snapping the front pic, when choosing the camera option in the pop up. Work around was to take the pics with the regular camera app first, then upload them from the gallery option rather than choosing "camera".
    Motorola RazrM XT901, Android 4.1.2, Chrome 27.0.x

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    1. Yes, this particular phone and version of Android/Chrome has a bug (an earlier version worked fine--one of our developers has this phone). The workaround you describe is a fine way to use Mobile Deposit in the meantime. Another option that works well is to download Firefox from the Play store (it is free). Hopefully, the next Android/Chrome update will fix the issue.

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    2. Six months later and this is still an bug. I have the RazrM, Android 4.1.2, Chrome 31.01.650.59. Is there an ETA on when this might get worked out?

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    3. To be clear, this is a bug with Android, not our Mobile Deposit service. There is still no ETA as far as we can tell. It might be a firmware issue--not an Android issue so even with updates to Chrome, it may not get fixed.

      Firefox continues to work fine on this device--so I'd invite you to try that.

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    4. Hello, I have the same version of the phone & Android and get the same problem. However, I could not do the work around described above. I tried taking a picture ahead of time but the website does not give me the option to upload from gallery rather than taking a picture. Did the website change recently? Any ideas?

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    5. Matt, depending on your Android version, you may have set a default (do this action every time) to use your camera rather than give you the option to select from your gallery. You should be able to undo that preference in your settings. Another option is to install another camera app. That should allow you to choose your action again.

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  21. It would be great to have a UWCU mobile app for iphone/Android as opposed to a browser version. Is there anything in the works?

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    1. I'm curious what is lacking in our mobile web-based browser version that an app could offer. We are able to support many more operating systems and devices using mobile web versus a native app.

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    2. I think the features on the browser version are great (and not lacking), but an app would just increase convenience and ease of use (compared to opening a browser, going to the website, logging in, etc).

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    3. There is a simple solution to that. A home screen bookmark would give you one click access. On iPhone, it is very easy and I make mention of it in an earlier blog post (you basically click on the share button and then choose Add to Home Screen):

      http://sourcecode.uwcu.org/2011/07/new-touch-friendly-mobile-site-now-live.html

      On Android, it takes a few more steps, but it basically entails creating a bookmark in your browser, then adding a home screen widget then choosing that bookmark.

      In either case, after the home screen icon/bookmark is established, a single tap would bring you to the mobile homepage or Web Branch mobile login (depending on which you chose to bookmark).

      We are currently working on an app. One of the main functions of it will be to provide one-click access to the mobile version of Web Branch. We do not have plans of fully building Web Branch in a mobile app so we can more rapidly provide updates and to support as many mobile devices as possible.

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    4. I understand the pros and cons of a web app vs native. I personally love a native app because it functions seamlessly within your App environment, where a web app you can tell you are running Safari and using a browser. Even though the only difference is purely aesthetics (which some people don't care about), the web app is perfectly functional and works without any issues for me so I am satisfied. Again, I would prefer a native app, but the end result is the same.

      I do agree with Eric however, it makes sense from a developmental standpoint to use a web app for quicker update releases and greater device support.

      What if you could offer both, and the native app would just be behind in the updates due to Apple's screening process (or Android). Might be a good compromise to make everyone happy, although then you have to add additional resources to your software development team.

      Either way, I love that UWCU is active in responding to this forum. It's the best financial institution I have ever been with and I plan to stay forever.

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  22. This works awesome, now if you could only find a way to do it with cash! Haha, just kidding! Thank you UWCU

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    1. We could probably figure out a way to do it with cash as long as you promise to shred the bills afterward ;-)

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    2. I have found that purchasing a money order allows me the same basic convenience - provided the money order is readable -

      What are your thoughts on that Eric?

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    3. I'm not sure exactly what you mean here. Mobile Deposit only works with checks--not money orders.

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  23. Hats off !! Amazing feature.

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  24. It is also very easy to deposit checks using a desktop computer as well. We have a ScanSnap office document scanner which quickly takes a picture of both sides of the check. Then just upload the pictures.
    This is Great! Thanks!

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    1. We do plan to add this feature to the "desktop" version of Web Branch in the future. I'm glad you found a way to make it work for you in the meantime.

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  25. Awesome, great to have this. Worked fine for me when I followed the directions. Excited to have this capability. Saves me time, and I can deposit right away, not days later when I get around to it!

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  26. I'm very impressed by the quality of your mobile site, and incredibly pleased with your commitment to supporting the open web. A feature like this naturally feels like something only a native app can do, but you've proven that you can make a fully accessible, high quality experience using modern web technologies.

    I'd love if the mobile site could use the getUserMedia API, but browser support is unfortunately very lacking. It could be great for your desktop version, however, and having a site such as yours showing support for it may help drive development for mobile browsers (especially Firefox).

    Daniel Davis and Robert Nyman have a good article on Mozilla Hacks describing basic use of the API: https://hacks.mozilla.org/2013/02/cross-browser-camera-capture-with-getusermediawebrtc/

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    1. We are aware of WebRTC and we will be keeping our eyes on it as it develops and browser support improves. Once the time is right, we do want to move in that direction to have more control over the user experience taking the pictures. Thanks for your comment!

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  27. I had to sweet talk it a bit, but it worked! I moved to Oregon last year and this will make life so much easier! I had to download firefox because my android phone is a little older (and cheaper) than most, but it still worked (though it preferred the gallery images [pre-taken] as opposed to taking something at the moment with the camera). I am actually impressed....I wouldn't have expected such a cool feature from a little credit union. Well done, UWCU.

    -Carrie B.

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  28. Great feature! Have been anxiously awaiting this technology!

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  29. I really like the selection of hands that you use in your instructional video. They show that diversity includes but extends beyond things like race. The first hands you show, which are very tattooed, really gave me the idea that the bank is looking for good customers, no matter what those customers look like. Those are good values, UWCU!

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    1. I noticed and appreciated that, as well! UWCU rocks.

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  30. Is there any chance that the scans of checks & deposits be made available via Web Branch? It would be useful to see greater information than just "Deposit"

    Otherwise, fantastic service and very easy to use!

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    1. Yes, we have plans on making the images available on Web Branch, but it will be a bit before we can get to that. In the meantime, all of the Mobile Deposit history is available on the mobile site under the Check Deposit Activity section.

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    2. I was just going to ask this, either way, thanks for the new features!

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  31. Since we won't be using the drive-thru, Dioji & Booters (my 2 dogs) want to know if you will be emailing a photo of 2 dog biscuits, after we make the deposit?

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    1. I'm not sure that would satisfy them!

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  32. This is awesome!! I kept UWCU even when I moved 90 miles away, because they treat their members so well. I have been depositing checks by mail until this feature was added to their already efficient website. THANK YOU UWCU!!

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  33. This is so awesome! Saves me a bunch of time and planning since I have to transfer money every month from my CA Wells Fargo acct to this UWCU acct. So happy! Thanks again UWCU!!

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  34. Good job! One more reason for me to continue banking with UWCU, even as I moved out of Wisconsin two years ago

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  35. Awesome! I've been putting off going to the CU to drop off my check. I love being able to choose the account I want it deposited to as I forget the number on occasion.

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  36. I am using an Android, and every time I try to take a photo of my check, the website reroutes me to another webpage in my history (completely unrelated to UWCU!) and it instantly logs me out of Web Branch so I can't complete the uploads. Does anyone else have this problem?

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    1. Without some additional details on the phone model and Android version, it is difficult to provide a lot of assistance. However, broadly, Android 4.0 and newer works quite well. Older versions of Android don't usually work with the default browser. Firefox for Android does typically work well on older versions. It is a free download from the Google Play store.

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  37. Great addition for the I-Phone family, and wise to include all I-Phones. However, as Android has outsold I-Phones by a ratio of 4:1 for the past five years, it would have been even wiser to work out the bugs on the older Android phones before proceeding with an I-Phone app. You would have serviced more customers that way. I am genuinely glad to see the improvements, and look forward to a day when the software will be written so my phone will be able to use them.

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    1. We don't want to be in the business of making bets on which platforms will win or which platforms our members prefer to use. That's why we didn't build an app. Mobile Deposit is available via our mobile Web Branch site. It works on all phones and browsers that support the ability for the browser to access the camera.

      Versions of Android older than 4.0 generally do not support this. However, the Firefox browser does work well on older versions (see above comment).

      With iPhones (iOS), it just turned out, due to the way Apple implemented and distributes its software, their older hardware has allowed the software to be updated to iOS 6. The Safari (default) web browser on iOS 6 supports the same technology as newer Android versions.

      We are using web standards to implement Mobile Deposit. As other mobile operating systems (like Windows Mobile) adopt those standards, they will just work with Mobile Deposit--without UW Credit Union having to do anything!

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  38. If someone deposits a check I give them with mobile deposit, do I get the same information on my cancelled check (in Web Branch in the view-the-check feature) that I would with a paper check? In particular, the name of who deposited it (as in who signed the back) and when?

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    1. Yes, any checks deposited with any mobile deposit service are treated in the same way as those deposited over a teller line or at an ATM. At UW Credit Union, that means you will see the front and back of the check on Web Branch associated with that history item.

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  39. Disappointment that this only works from Android or iOS devices. Since it is a mobile web app should work with any mobile device with a good camera.

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    1. We are too! We went with a mobile browser solution so we don't have to pick platforms to support. As long as the browser supports the ability to capture a photo, it works. We hope the next version of Internet Explorer on Windows Mobile will offer camera integration. Other platforms will also hopefully follow.

      We built it using web standards (they are very new, however). So as mobile web browsers adopt those standards, they will just work.

      The reality is, had we built an app, we would only have the resources to build for iOS and Android. There would never be a chance of Mobile Deposit working on other platforms. We are anxiously awaiting support on more devices too.

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    2. With the Windows Phone 8.1 update, Mobile Deposit now works on phones running that OS. Note we did nothing to enable this. With the update, Microsoft began supporting the web standard we are using to capture the check images. This is a great example where building web apps instead of native apps allows us to support more devices.

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  40. [I've 2x left this comment, with no response ...]

    I have both a personal and a business account with UWCU. Deposits made to the business account are available immediately, in full, IF made in person. I have now used mobile deposit [what a great idea!] for the business account, and there is a hold placed on the funds for larger checks. So far, this has not been a problem, but it certainly could be. Can you abolish the hold for mobile business deposits?

    And can mobile deposits be expanded to the desktop, meaning, if I scan a bunch of checks, can I upload all the images at once to a web page, and have the total deposit be credited?

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    1. I apologize if I somehow missed your comment. Comments like this make the blog better so I would never avoid the tough questions!

      Mobile Deposit was designed for personal accounts first and foremost. We did discuss the impact the new service could have on business accounts, however. As we gain more experience with the day to day operations of Mobile Deposit, we will make adjustments. In the meantime, please contact us if you are making a deposit and need immediate access to the funds. We will look into each situation on a case-by-case basis. The holds are lifted after two days so for most accounts the hold does not cause an issue.

      We do have plans for adding deposit services to the "desktop" version of Web Branch. Please stay tuned for that.

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  41. Just to follow up, the failed to upload comments were done from Safari; this last one, which apparently went through, from Firefox, on OSX10.6.8

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  42. FYI for anyone having issues with an Android phone/firefox if you're stuck in an endless loop of the app wanting you to log back into your account after you try to upload a photo - Take the pictures of your check first like you would normally take a picture (without uploading), then go back to the app and upload them afterward. Worked like a charm for me.

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  43. When do you think that Windows phones will be available to use this service? Thanks!

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    1. It is really hard to say when Windows phones will support Mobile Deposit. It is a matter of the web browser--in this case Internet Explorer--supporting picture uploads. Some versions of Windows tablets do support this function already. Our best guess is within the next year, but it is hard to say.

      Please be patient and we will make sure to post an update when the functionality is available.

      Delete
    2. With the Windows Phone 8.1 update, Mobile Deposit now works on phones running that OS. Note we did nothing to enable this. With the update, Microsoft began supporting the web standard we are using to capture the check images. This is a great example where building web apps instead of native apps allows us to support more devices.

      Delete
  44. Is the image capture native to the OS in the hand held, or is that technology being provided as part of the relationship with mitek?

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    1. The actual image capture is being done by the mobile browser. The back end processing of that image is handled using a variety of technologies and partner solutions.

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  45. My husband and I are constantly having problems with being redirected to the login screen on our Android devices when we try to take photos of checks in the browser or upload photos from the gallery of our phones. Have other users had the same issues and is there a way to fix the problem?

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    1. We have had this problem reported with a small number of Android devices. Hopefully a future update to your phone would fix this problem as there is nothing we can do about it on our end. In the meantime, we recommend using the free Firefox browser that is available from the Google Play store. That browser works very well on all Android phones to do Mobile Deposits.

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  46. Will there ever be an app that we will be able to do our mobile banking from? That would be GREAT as well!! :)

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    1. We will have an app soon, but it will not include the Web Branch mobile functionality (for reasons covered in some of my above comments). It will provide a convenient link to our mobile site so members will have "one tap" access.

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  47. Will this service work for a foreign check? For instance, can I write a check to myself from my account in a British bank and have the funds transfer to my UWCU account?

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  48. I have a Blackberry Z10 is there a way for my to use this ?

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    1. We think it might, but we don't have a Blackberry to test it. Because Mobile Deposit is mobile browser-based, we just test the browser to see if it has the capabilities to upload images. If it does, we allow it to work. That is the beauty of our solution being browser-based--we don't have to support specific devices with apps--if the browser works, it just works!

      Just login to Web Branch mobile and tap the Mobile Deposit menu item. If it does not show the message that your browser doesn't meet the requirements, then it will work.

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  49. It didnt work to take the pictures directly from the web browser (Chrome / Droid Bionic) but if I took the pictures first it worked just fine. Thank you making this!!

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  50. Thank you for this service! It worked great and now I don't have to drive to the branch to make deposits.

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  51. Apparently this does not work for Blackberry (when trying to use it I received a message saying that the device must have iOS or Android)... Are there plans to make it available for Blackberry users?

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    1. It is a matter of the Blackberry web browser supporting image uploads, not us choosing to support Blackberry. We are using web standards, but they have not been adopted by all browsers at this time. Hopefully an update will come out to support it in the future.

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  52. I notice this does not work with Windows Phone 8.0 (HTC 8X). I am of course very disappointed. Of course, Windows Phone is not represented. It uses Internet Explorer as its web browser.

    Please let me know when mobile deposit will work on Windows Phone 8. Thank you.

    Michael Reinders

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    1. I've covered this in the previous comments here. It isn't a matter of our supporting it as it is the Windows Mobile browser supporting the web standard we are using. We hope it will be supported in the next major update. We would not have had the resources to build a Windows Mobile app at this time, so this is a much more likely path to Mobile Deposit working on Windows Mobile.

      As an aside, the UW Credit Union employee who did most of the work to build Mobile Deposit uses a Windows Phone. No one would like to see this work more than him. He also has a Windows tablet and it does work on that.

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    2. With the Windows Phone 8.1 update, Mobile Deposit now works on phones running that OS. Note we did nothing to enable this. With the update, Microsoft began supporting the web standard we are using to capture the check images. This is a great example where building web apps instead of native apps allows us to support more devices.

      Delete
  53. I have tried and wasted over an hour trying to get the mobile check deposit to work on my andorid phone which is using 4.0 OS and higher. I have set up a verify U and used the overly repetitive generated numbers to try and get it to work.

    When I go to the mobile deposit tab it keeps telling me that "mobile deposit is not enabled for your profile" I have enabled every option to me in my account to get this to work and as usual nothing.

    I cannot believe that no where on your site does anyone have this issue. I'm so irritated that any information on this issue tells me zero.

    If I could just get better direction on this I would appreciate it.

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    1. Floyd, Please contact us so we can look at your accounts to see what is going on. This isn't an issue with your phone or OS, but something with one of your accounts. Thanks!

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  54. I don't like this at all. At first, I found it useful but now, every time I attempt to deposit something, I have to find a different way to do it. If the site allows me to choose the photo from my gallery, I can upload no problem. But, this rarely happens. Most of the time, it forces me to take a picture and then won't let me upload it. By the time I finally manage to deposit the check, I could have driven to the credit union and back at least 3 times. I'm trying to make a deposit right now as I type this and it won't even give me an option to choose a previously taken picture of the check. I am very disappointed because my employer is still in the stone ages, so I don't get Direct Deposit. I get paid weekly so I would like to avoid extra trips to the credit union. Maybe those with fancier phones will have less trouble.

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    1. Meagen, please contact us and we can find out what device and OS version you are using. Based on that, I would guess we can find a mobile browser that might work better. Thanks!

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    2. Megan, Google Chrome recently sent out an update and now you are no longer able to choose from a gallery. You only have the option to take a picture. I would suggest using Fire Fox as it will still give you both options. I'm not sure why the new Chrome update took the gallery feature away from users.

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  55. I am interested in using the mobile deposit but it will not allow me to upload my photos of the checks. After taking the picture, there are three boxes that appear in the lower part of the screen (an X, a check mark and camera symbol) none of them allow my photos to upload. What am I doing wrong??

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    1. I believe if you hit the check mark, that accepts the photo you took and should then upload it to us. Please feel free to give us a call and someone can talk through it with you. We can find out what phone model and operating system and that will help us assist you. Thanks!

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  56. Windows 8 and Android 2.3.4 phones said they didn't support mobile deposit. Any specs on what's supported? Will update Android to 4.0 if that will help.

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    1. Updating to Android 4.0 or newer will help. We hope Microsoft will update Windows 8 mobile soon to also support it.

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    2. With the Windows Phone 8.1 update, Mobile Deposit now works on phones running that OS. Note we did nothing to enable this. With the update, Microsoft began supporting the web standard we are using to capture the check images. This is a great example where building web apps instead of native apps allows us to support more devices.

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  57. If a check is written to someone else and they endorsed it over to me can i mobile deposit it ?

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    1. Third party checks (checks written to someone else and endorsed over) can not be deposited via Mobile Deposit. These items need additional scrutiny before we can accept them.

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  58. I have a Droid Razr running Android version 4.1.2. For as long as this functionality has been out, when I use the camera to take a photo of the check directly, I get the error, "Failed to open selected file." I worked around that by taking the photos first and then using the option to select photos from my gallery. Now, though, I don't get that option, and I still get the same error doing it the other way. I live in Florida now, so it would be really nice to actually be able to use Mobile Deposit. Any advice?

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    1. We are aware of this issue with this particular version of Android. One of the developers on our team has the same phone and the same problem. We had been hoping for an update to fix the issue but it does not appear there is going to be one. The best advice is to use the free Firefox browser. We have other members using it and they like the browser in addition to it working with Mobile Deposit.

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  59. As I don't (yet) have a smart phone, I'm wondering if there's a similar thing that would allow me to scan a check from home and upload it on the computer.

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    1. We are actively working on incorporating check deposits into all versions of Web Branch. So please stay tuned--we hope to have more information on the new Web Branch later this spring.

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    2. Hi--any update on this "mobile" feature for those of us like the above Anon who are at home with just a scanner and computer? I know you folks were busy working on it, so just checking back to see if there were any changes. Thanks for the great work!

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    3. "Mobile" deposit will be available on the desktop version of Web Branch this fall.

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