Wednesday, October 9, 2013

Mobile App for iOS and Android Available Now


Our mobile app for iOS (iPhone, iPad and iPod Touch) and Android phones and tablets is now available. This is a basic app that is primarily designed to create quick, one-tap access to our mobile banking site. The features available include:

- Launch Mobile Banking—Including Mobile Deposit
- Locate a UW Credit Union branch
- Search for a nearby fee-free ATM, no matter where you are
- Get current rates for home loans, auto loans, credit cards and more
- Access financial calculators
- Find answers to commonly asked questions





Head over to the app store for your device to download the app:



Get it on Google Play

At this time, we do not have plans to expand the functionality of the app to include Web Branch functionality. We, instead, will continue to expand the features and services available on our mobile site and can support more devices, including Windows Mobile and Blackberry, on the mobile site.

We are currently working on an all new mobile Web Branch experience which will have all the features of the full, desktop version of Web Branch with an easy to use, touch-friendly interface. We do hope to add functionality to the app as time permits. In the meantime, we hope you'll find the app a convenient way to access UW Credit Union whenever and wherever you are.

41 comments:

  1. But you can't actually do anything from it, all it does is link to the mobile website. If you want to see an awesome app try out USAA's mobile app. It does everything.

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    1. We created the app for two reasons. One, to have a presence in the app store--members were searching for us and getting no results. In today's world, that is the equivalent of not having a Google result or being in the Yellow Pages. And, two, to create convenient one tap access to UW Credit Union from your device's home screen. Many members don't completely understand the how to get to their mobile browser to access our mobile site.

      We are fully aware there are many banking apps out there that allow their users to login and check balances, transfer funds, etc. However, when you dig in a little deeper, you'll find the experience to be pretty limited. We don't believe this is the best route to go--providing a less that full experience just because someone is accessing you via a mobile device. So we are currently rewriting Web Branch to provide the full experience--every single feature and function--on mobile devices, tablets and standard desktop/laptop computers alike. We can do this because mobile web browsers have come a long way and are now on par with their desktop counterparts. We are big believers in the mobile web and we can provide all the functionality an app can, but on more platforms and more devices than with an app.

      We may come back to the app and add more functionality in the future, but our mobile site works very well and does everything we'd have wanted an app to do. So, for now, please stay tuned to see what we have in store with the new Web Branch.

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    2. So you created an app just to say, "we have an app?" That's a huge waste of resources. As a developer myself, it's disappointing to read the response you've written.

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    3. There is no question we are doing something differently from the vast majority of financial institutions out there. I really hope our members appreciate that we have their best interests in mind and know we aren't interested in wasting their resources. And that we are bringing world-class online tools to them, built for them, from a local credit union.

      We created the app not to say we have one, but to acknowledge that, for many members, searching the app store and downloading an app is how they will make their way to our mobile site. We took this approach rather than fighting the uphill battle of teaching people used to the app store model to not use the app store, but to go directly to our site in their mobile browser. We have been very successful with our mobile Web Branch experience and will continue to invest in making that even better.

      So my question to those who want an app that does more is, what is lacking in our mobile experience that an app would improve upon? We value that feedback and will make our mobile experience even better--be it on the mobile web, in an app or both.

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    4. this app is useless. can not believe a developer can say it is only different. I would say it is outdated, low tech, waste customer's time to download it.

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    5. It doesn't matter who you are! After reading all the negative comments, just appreciate the fact they do have an app, and they are consistently working to make it better!!! If it only has the ability to deposit a check with the flash of a camera, and check my balance, most of us are happy, and are willing to wait for those updates!!! I love what UWCU has to offer as far as rates, school loans, refinance, and your only concern is an app, you will be in debt and be the first to file for bankruptcy!!! The people who are being so negative I know are millennials, and you are the ones who put your resumes' online and expect the company to call and hire you as well!!! Get out in the world and do a little and become a productive member of society instead of complaining and sucking off of society. Complaining about an app is just plain trivial when we have our men and woman in harms way sacrificing their lives so you can complain about an app!!! REALLY???????

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    6. Thanks UWCU! You continually impress me with your quality products and services. MP in SF

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    7. UWCU caters to mobile and texting customers, and to hell with the rest of us.
      One touch app to access their accts. is not exactly fair to the rest of us who must go through 5 or 6 transactions to get our 'Online Banking' open, when it works.
      When UWCU staff members take a complaint. WELL, we're told that's the way it's going to be. Tough luck.
      Being back Touch-Tone Teller, which almost NEVER failed us normal people, or simplify to process for those of us using a NORMAL desktop.
      THIS SUCKS.

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    8. We are actively working on a new desktop version of Web Branch. It will be simplified significantly. Please stay tuned!

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    9. Gladly, and thank you for letting us know. Your service people, however, know nothing about this, as I talked to 3 today who were clueless.

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    10. We need to do a better job of informing our member service staff of our upcoming technology projects. The good news is we are working on that too!

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  2. As a developer, I have to say that the UW Credit Union mobile site is WAY better than a majority of online banking applications in the App Store (although, I do agree, USAA has a fantastic app). The fact that Mobile Deposit works via a web application is absolutely fantastic.

    For iOS users: you can click the 'Share' button and click 'Add to Home Screen' for a more 'App-like' experience.

    For Android users: starting with Chrome for Android Beta, you can click 'Menu' ->Add to Homescreen for the same effect.

    If I can get more and more features to Mobile Banking, I don't care if its an app or a web app ... I love just having the features!

    Thanks UWCU!

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    1. And guess what - their mobile site and all its functions works great on BlackBerry 10 and Windows phone as well.

      Thanks UWCU for not doing it like everyone else. What you are doing is serving 100% of your customers, not just the iPhone and Android people. If you want an icon, make a short cut to the web page.

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    2. What Anonymous said. I only recently got an Android smartphone to replace the one running a custom Samsung OS I'd had for 4+ years, in large part becasue far, far too many companies and other organizations have decided to opt for functions that are ONLY available through an app (a model that is not properly sandboxed, allows almost no user-side granular permission control on iOS or Android without extensive, warranty-voiding hacking, and is inherently restricted to a given platform). I applaud the decision to focus on developing a single mobile site accessible to everyone (with a mobile computing device - obviously that's not literally EVERYONE) instead of splitting resources to develop multiple device-hosted apps for the most popular platforms while still omitting some.

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  3. A quick suggestion, if I may. Google has added the following tag to Chrome Mobile Beta similar to Apple's allowing us to save the web application as a full screen app on our phones. Is this something that we could eventually get in the UWCU Web App?

    < meta name="mobile-web-app-capable" content="yes" >

    Thanks for all the hard work on this!

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    1. We are aware of this and Apple's implementation as well. Both solutions allow "installed web apps," but both probably aren't quite there. The web apps work well for simple things (like checking the weather), but have some problems with more advanced functionality. Specifically, managing the secure login session is especially problematic. Basically, when you return to the web app, it creates a new session and you are effectively logged out. We will keep an eye on this and move in the web app direction when we can. Thanks for your support!

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    2. Ah, yes, I've been noticing that. Well, that makes sense! Thanks for the quick response!

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    3. Just FYI - at least on iOS this is no longer the case with iOS 7.1 as far as I can tell. The app can still get evicted from memory if you are running low, but if that hasn't happened and you switch away from the app and then switch back to it either through the multi-tasking switcher or the home screen icon, your session remains intact. It works pretty well.

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    4. Ethan, thanks for mentioning this. In iOS 8, due out this fall, Apple has finally allowed embedded browsers to run "full power" as mobile Safari does (it previously ran JavaScript slower causing some issues). We will look at all this again in the fall and see if there are improvements to be made.

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  4. I'm really glad that you're investing most of your time/effort into a standards based mobile-friendly web site rather than re-implementing everything on individual apps. I like not having to download anything, and would feel secure even using a friends phone to deposit a check. On my phone, mobile deposit isn't working (it just kicks me back to the login screen) but I hope it will soon.

    -Jonathan

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    1. Thanks for the support Jonathan. If you contact us with some information regarding your phone and OS, we may be able to help you with the issue you are having.

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  5. This approach makes sense to me. My wife just joined UWCU with a Windows Mobile phone. I'd rather that she have access via a web page than a half-baked app that is never updated because its a less-popular OS. And most people search the app store before anything else. I'm sure the development of this app was very minimal and not a waste of resources. If anything, it frees up resources to develop the web app instead of constantly updating three or four different apps.

    Thanks again, UWCU.

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    1. David, you nailed it! Thanks, and you're welcome.

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    2. Having moved to UWCU after 20 + years with LM which has an Intuit website I am very impressed. Discovering I could run checks through my document scanner and deposit them from my desktop running Mint Linux has saved me many trips to the CU. I see many advantages to your building the web page to run on all platforms instead of maintaining many apps. You seem to have done an excellent job of thinking through the long term advantages/disadvantages going forward without feeling the need to follow what other institutions are doing.
      Thanks again for being a leader!

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  6. I'm sorry, but I dis-agree, if an App is just going to take one to the web page, then why even BOTHER with an app, just favorite the web page. Also if all an app is going to do is direct one to a web page, then that's not an app, it's a glorified "Shortcut" An "App" ought to have function, not just be a bookmark, otherwise, it is in fact, a waste

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  7. I'm sorry, but, an app that only directs a person to a website, is nothing more than a glorified book mark, it needs to have function within the app itself other than directing someone's browser. Otherwise, what's the point? It's a whole lot easier and one doesn't have to download anything if they simply "Favorite" the web page in their mobile browser. Having an App that only connects one to a website, is misleading and disappointing. Kinda like buying the "Free TV Over the internet USB Device" just to find it's basically a bunch of links....

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    1. Then use the website instead of the app and move on with your life. Why do people get so wrapped up in having to have an 'App' when their mobile website does more than most bank's full blown app's?

      If you read the release they did make this 'App' to have that presence in the App store for those of you who feel that it is too difficult to go to m.uwcu.org. IMO this is a great move by UWCU. It is a visibility/marketing move that costs very little for the exposure it will get them. They already have a perfectly good wheel, why re-invent it for the sake of a platform specific app?

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  8. Add my voice (with 25+ years experience in higher ed IT, 15+ as a systems admin) to those thanking you for an excellent mobile web site. In fact, in many ways, I prefer it over the full site and often use it even on desktop computer. Your WebBranch has changed how I manage my money and I cannot imagine how I did without it (well, I can say not very well).

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  9. I drive over the road for a living and do all my banking through my phone on the mobile site. UWCU has been a great help to me anytime I have questions or the occasional emerrgency situation. Also, I live in Florida now and do not intend on switching my bank. That is how much I love UWCU. I don't need an app because I've been able to do whatever I've needed between the mobile site and the regular site. THANK YOU UWCU!!!

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  10. Also in the Technology field...

    Love the mobile web branch site. It works great on both Android and iOS. I'm glad that my bank did not choose to waste its resources developing out full fledged apps for both systems.

    Thank you!

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  11. I am really satisfied with the web site; I don't feel I need a really "app". I believe the real "app" will be equally good, but just hope the mobile site won't be compromised because your team is devoting resources to something else.

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    1. We are putting our resources into continuing to improve the overall Web Branch experience--mobile included. We will have big news on this in the coming months. I'll give you a hint... we will have full Web Branch functionality on the desktop, tablet and mobile version of Web Branch. Any way you want to access us, you will get all we have to offer, mobile, tablet or desktop browser. It will be very touch friendly and also great with a mouse and keyboard.

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  12. I was mildly disappointed that the "app" just pointed to the website, however, the site operates very well most of the time. I suppose it's better that they don't have a buggy app which may or may not work on all platforms or that you have to update nearly every week because they have to work out all the bugs.

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  13. To all the people complaining about UWCU's App and the way they handle new tech, please feel free to leave the CU and use another financial institution. Maybe you've always been here because it was where your parents set up your accounts, or maybe you just didn't feel like setting up your own account at a bank. But try it. Do something for yourselves instead of complaining about it. Go ahead and join a national bank that doesn't care about you. Log into their horrible online banking interfaces. Then come back when you understand what a great experience you have with UWCU's online and branch locations.

    You don't need an App when you have the great mobile experience that you get with the mobile Web Branch. The App serves a purpose for the people that have smart phones, but don't know how to use them to their full potential like adding a shortcut to the home screen (even though visiting the mobile site shows you how). The fact that they can find an App, install it and have easy access to mobile Web Branch through a link in the app is good. They can use the App for other reasons as well: hours, phone numbers, etc. It's a tool and you can choose to use it or not. I just used it to call and set up an appointment at my branch.

    I've had some bad experiences with UWCU, but guess what? In those rare occasions they have made good on fixing the issues and were very nice about it. I've belonged to many banks and am used to the tellers, managers and loan officers treating me like another blank face. The bad attitudes and the feeling that I'm wasting their time is very commonplace. I have never had that experience with UWCU. Any question I've ever had, no matter how small is always answered with respect and kindness.

    So instead of complaining about a great experience, learn how to code an app, apply for a job with UWCU, get hired and make changes from the inside. Then you'll have actually contributed something other than pointless negative feedback. Most likely, you'll get to sit in on the meetings where they discuss the pros and cons of what's best for the users, where their resources are best applied and then you'll understand why they do things the way they do. Who knows, maybe you'd even come back here and argue the other side.

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  14. Personally, I prefer my banking institution to not have a mobile app, just a link. WF has a great mobile app, but I'd rather access the full site on my phone to access all of the features, the mobile app makes it difficult to access the full web page. With newer phones app are becoming increasingly meaningless and annoying.

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    1. We agree! Our new Web Branch mobile site will include all the functionality of the full site, but be fully optimized for the screen size and touch. We hope to announce more on the new Web Branch later this spring.

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  15. You should launch the browser "in app" i.e. show webpages within the app window. Check out the ATT app, it uses the browser to show phone upgrade options. Works great and is less jarring than switching apps.

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    1. We have talked about this. There are some issues with managing the user session and possibly some security concerns. We will continue to work on the app and find ways to make it more valuable.

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  16. After reading a bunch of these comments and responses all i can say is that the reason i don't want to be linked to the browser is that my phone is terrible slow switching between apps, if it was all one app i could quickly transfer funds when needed but the way it is it almost takes me 5 minutes to transfer funds, because it was to load the app, then go to the internet, close what was going on, then login and everything its just terribly slow and inefficient. Why not just make an app the does everything in 1 place!

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  17. Trying to deposit a check using Firefox, and after taking a picture of the front side of the check, I get logged out of UWCU website.

    workaround for this?

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    1. Please contact us and we can assist you. Without details regarding your phone and operating system, it is difficult to provide any advice.

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