Friday, August 1, 2014

A New Web Branch is Coming...

We have been hard at work for many months designing and building a new Web Branch. We are taking all the member feedback we have received and all the latest techniques and technologies to bring you the best Web Branch ever.

The new Web Branch will bring together the current desktop experience with our mobile experience to bring you one Web Branch. The new Web Branch will work equally well on desktop/laptop computers, tablets and mobile devices. No matter how you choose to access Web Branch, all the features and functionality will be provided to you in the best way for your device.

The new Web Branch features fresh colors and contemporary design elements. The navigation is simplified and we have reduced the clutter to bring the information you need front and center.

Stay tuned here for more details over the next month or two as we get closer to our member launch. We will also have details for how you can get early access to the new Web Branch if you'd like to have a chance to try it sooner and provide us with feedback.

We are extremely excited about the new Web Branch experience. It will be a big change and will be a platform for us to build on for many years to come.

35 comments:

  1. I look forward to the new Web Branch...i really like the current mobile version of the site too!

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    1. I too find this application and the overall technical and functional support for all of UWCU capabilities to be outstanding. I rarely get challenged for verification and my family connects from 4 different personal devices (Android phone, I-pad, I-phone and multiple PC's) and 2 different work devices with no problems. I frequently cite your security functionality to my technical staff at work as a "best practice" in dealing with security and appropriate challenges. I love the technology. Please keep up the good work.

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  2. I am leaving uwcu, i will not subject myself to more of the road blocks from each new upgrade.

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    1. I would love to know more detail behind this comment. We haven't done a significant upgrade to Web Branch since 2007. We have added features and functionality over the last seven years. That's part of why we need to update it--the design does not take into account the new features.

      If there are things that are causing road blocks, I'd like to make sure we are taking those things into account.

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    2. By road blocks, do you mean your financial institution keeping your money as safe as they are able?

      I am very appreciative of the security protocols that UWCU has in place and would rather have to verify my identity than log in to an empty bank account.

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    3. I have experienced this poster's frustration on more than one occasion and have already switched most of my financial business away from UWCU. The difficulty is not the security features but what appears to be the management/web design team's compulsion to include every possible cutesy-poo feature imaginable and to accommodate every possible mobile device, rather than valuing basic qualities like "user-friendly" and member freedom of choice.
      Case in point: when you reconfigured the checking display a few years ago you added a "category" feature which is not useful and is not accurate, yet it's a space hog on the monitor and there's no opt-out possible. I hate this. This feature characterizes my ACH transfers to a different credit union as "mortgage/rent," which they definitely are not. And yet, there is no viable "find" feature for the list of checking transactions, to locate any specific draft or transfer that I need to track. So I have to try to find it in my separate manual record, as your system cannot be relied on for this help. No idea why you insisted on imposing this clunky and useless feature on all of us. If some members want it, why not let them opt in?
      Eric, as you proceed with this new website's design, please hold on to this thought: USER-FRIENDLY. What good are bells and whistles if I can't get my basic financial business accomplished without trying to claw through clutter.
      Thank you for your time and attention. Signed: a long-time member of UWCU who now also uses more than one other institution to meet my financial needs.

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    4. Our primary goal in the redesign is to make Web Branch more user friendly. We have focused on simplicity and clear menu choices. The current Web Branch has become very cluttered and the redesign will clean things up. I hope you'll find it to your liking.

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    5. I have to say I find the category feature to be wonderful! It is a user friendly feature if you take the time to read the blurbs about the options. I have been able to set up specific charges that appear to automatically code themselves, for example as my husbands work. Yes I have had random items like ACH mis-code but that is easily remedied by manually changing it and generally going forward web branch chooses the correct category. It sounds to me like people are just not wanting to take the time to look at all of the possibilities web banking has to offer. I am from the tech age so electronic banking has pretty much been all I have known. Maybe there-in lies the frustration. I have been a UWCU member for the past 8 years and have been very pleased with all of my financial dealings. I was annoyed when the security change occurred but I appreciate the institutions continuous improvement to protecting my finances and identity.

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    6. Thanks to Eric and your team for committing to a user-friendly, clean, and clutter-free design with a focus on simplicity and clear menu choices! I look forward to seeing what you come up with.
      For the responding poster who finds the "category" feature useful, great! Personally I have other ways to keep track of tax-relevant expenditures and thus no need for this at UWCU, so the idea of having to fiddle for hours re-coding and reconfiguring it is a real turnoff. Why not make this kind of feature optional for members who actually want it, as has been done with some of the features, such as the automatic payout? Is there really a need to impose every specialized tool on all users of the website?

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  3. I don't normally follow any posts, but I saw this and clicked. I don't know what the complaint above is about. I've used 5 different bank's online branch systems and this is far and away the easiest and best to use. Please keep up the great work.

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    1. I completely agree. I love UWCU. Great web branch, great service, everything is so easy compared to my experience with other banks. Wouldn't go anywhere else. I'm a big fan!

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  4. probably the verify u. really annoying though it's getting to be common, I could swear I'm being asked to verify on the same devices over and over again - and I can' tbank until the kids are asleep, so the last thing I want is the phone ringing.

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    1. Getting challenged over and over on the same devices is not normal behavior. We've noticed a few members accidentally using private browsing on mobile devices. That will cause you to be challenged every time.

      If that isn't the issue, please contact us and we would be happy to look into what might be happening.

      I would also recommend using the VerifyU Key as an delivery method for your code. It is a simple card you print out and can keep in your wallet or next to your computer. No need to ring the phone and it works anywhere.

      VerifyU is a necessity on today's Internet. Just see the recent news about 1.2 billion passwords being stolen to understand how critical another layer of protection is for your online financial accounts.

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    2. Just to provide another take, as a web branch user I was happy to find that UWCU was doing the Verify U stuff, totally in line with the CU's efforts to protect privacy that I see when I go into a branch office as well. I don't find it annoying at all, and think the wide variety of ways to complete the verify U check makes it really easy to get through.

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  5. I also have been rather impressed with the ease of use of the site I hope some of the features I use don't go away or get hidden. (like the "thermostat" to track your progress of savings. The one thing that I was disappointed in was way the phone app was done. While I don't know the back end or how the system UWCU is set up I do know its possible to bring the account side of things to the mobile (rather then just a port of the commonly used items on the website) and not lose the PCI side of things. the way the app feels, it feels like it was done with cordova/phone gap and it shows (their are a few bugs in the app i have noticed but none can seem direct me to the right people).

    I have other ideas comments but would like to get it to the right person rather then do a long post here.

    Looking foreword to seeing the new changes.

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    1. Thanks for the feedback! Apps are not something we have put a lot of effort into. We'd rather support an open, cross-platform experience on the Web than having to support multiple coding languages, devices and app stores.

      The new Web Branch will further up the ante on the mobile Web experience by providing a complete Web Branch on mobile--something almost no banking app does. It will also provide a superior tablet experience as well as a modern and refined desktop experience.

      We will come back to the app in 2015. We will bring it up to date stylistically and we hope to add features like a quick view balances without having to login as well as a "shortcut" to login to Web Branch without having to type long usernames and passwords.

      Lots of great stuff coming soon. Thanks for your patience.

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  6. We've had UWCU for 13+ years. Great people and great service, always! Mobile deposit is fantastic. I've never had any trouble with the website or mobile app. Keep up the good work, and great new services!

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  7. Great job Eric! We are with UWCU for the past 20 years, outstanding service!

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  8. my wife and I have 2 different member numbers and individual accounts under those numbers, but we have one jointly held account and when we add manual checks and other payments it would be nice if those manual payments showed up under both web branch accounts rather then having to manually add them twice!

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    1. We agree and have this functionality on our road map. It is a pretty big change even though it seems simple on the surface. We hope to work on it in 2015.

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  9. I appreciate the "road blocks" put in place by the UWCU. At first I had a pang of annoyance, but then realized that my privacy and my money was being protected. I would rather have the protection than find my information or money gone.

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  10. When will this new version be released? Love everything about UWCU! Thanks!

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    1. Things are still coming together so there is a chance it can change. However, we are targeting late October 2014. Keep an eye on this blog for an opportunity to try it early and provide us with feedback in September.

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  11. It would be nice if VerifyU wouldn't pop up unless a risky action was performed, so I don't have to bust my cell phone out and confirm a number every time I want to check my balance.

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    1. The proper behavior of VerifyU is exactly as you describe. You will always get challenged on higher risk transactions. However, logging in on a device you typically use should not lead to a challenge. If you get challenged every time, please contact us and we can help diagnose what is going on so you don't get challenged repeatedly.

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  12. Just want to add my voice to the chorus of appreciation. I moved away from Madison in 2009, but have kept banking at UWCU because of the excellence of your online platform. I'm a little anxious about the upcoming changes: if it ain't broke, please don't fix it!.

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    1. We understand the feeling of not fixing what isn't broken. For more than 60% of users of Web Branch today, there are things that could be a lot better. We designed the current Web Branch before the iPhone was even introduced. So much has changed in the last 8 years, we felt it was time to update Web Branch to a more flexible design.

      It is a big change, but once you get used to it, you will find it works better than the current version. We hope you'll give it a chance and we will continue to work on it after going live based on member feedback to continue to make it better.

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  13. Make sure the apps include WINDOWS MOBILE format. All services are great and I would not bank any where else. Extremely satisfied!

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    1. We have been testing the new Web Branch on Windows Mobile and it works great. Mobile Deposit also works on the new 8.1 version.

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  14. We've stayed with UWCU even after moving from Madison to the Northwoods. Main reason is how easy the online and mobile apps are to use. Hopefully the "upgrade" doesn't change that. Also, the reason we left our previous financial institution years ago was because after they did their big "upgrade" to their online banking, they added fees everywhere. Hopefully UWCU isn't going to do the same!

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    1. We do all our online banking development in house so no plans to add fees to cover costs. The update will bring us up to date with the latest web technologies and platforms. We expect our desktop, mobile and tablet experiences to be world class. This is just one way we return value to our members.

      We know lots of members continue to bank with us after moving away because of our online services. We hope to continue to earn your business by making banking at a distance even better!

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  15. I only bank with credit unions. UWCU is great.(except for the UWM union branch's parking hassel) I hope to be able to see an entire page all at once without having to scroll on the new Web Branch. Currently there is too much heading. I also would like to be able to click on several bill payees at once and then do the paying in one fell swoop.

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  16. I fervently hope you won't introduce a "feature" that some sites have started using, where pasting into the password text box isn't allowed. I use KeePassX, a password manager that makes it easy to have different, very strong passwords for each site. It depends on pasting, because a really strong password is too hard to type routinely. I do not believe that preventing pasting does anything to improve security.

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    1. We do not have plans to disable pasting in the username/password fields. We do not see any security benefit in that either. Thanks!

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  17. Can't wait to check out the update. I haven't seen a UWCU branch in over 4 years since I left Wisconsin. I've checked out other credit unions and a bank and each time their websites feel like dinosaurs, and reminds me how cutting-edge UWCU has kept things. I know it costs money but it has kept/increased my business. Every time I see another financial upgrade their website, they are always adding features you guys added years ago. Security, money management, bill pay, account options, and now a smoother layout (you're already the most modern looking site I know!) you are always ahead of the curve. Thanks!

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